Problem:

We had a Blackberry and were using Blackberry Professional Server version 4.1.4.3 to connect to a Microsoft Exchange 2003 server. Periodically the software would just stop sending messages to the Blackberry for no known reason.

 

Solution:

No permanent solution found yet – See workaround.

 

Workaround:

Delete user from Blackberry server and restart Blackberry server. Then recreate the user and a new activation password will be sent to the user’s Exchange mailbox. On the Blackberry device go to Enterprise Activation in Options and enter the password to sync the device again.